They know their stuff and get you taken care of quickly
Such a pleasure to do business. Kudos to your detailers!
Lover of all things Lexus, I had recently switched to Mercedes. Not happy. Not only does Mercedes not match the longevity of any Toyota made product, the PM is atrocious in costs and headaches. If you know you have a Toyota made vehicle - you know you have quality and the Lexus model also means pure luxury. I had been watching the market for a certified used sedan. The GS 350 (particularly the model I got) is not only hard to find, but one of the few cars that can actually appreciate in value due to its rarity in the American ...
just purchased a car from Lexus of Lexington. Michael and Edna were great to work with. Everyone at Lexus of Lexington was super nice. They all bent over backwards to make sure I got the deal they told me I would get. I would definitely recommen buying a car from the folks at Lexus of Lexington!
Purchase our first Lexus RX 350 today from Lexus of Lexington, what a great buying experience and what a nice SUV. If your looking for a nice luxury mid size SUV go see James H
They treated me so wonderful! I was by myself and I was so pleased with the way I was treated!!!!
Salesman did a great job, so I wasn't there all day like I usually am with other dealers! Super friendly!
Love my new car! Lundin was great to work with-not pushy at all and very patient while this Gemini made her decision, lol!
The salesman was excellent and the service was great!
This organization has a large supply of Lexus vehicles to choose from, new and used. My entire experience was one of excellence. Very professional staff and crew.
I wanted to leave a review to share how great of an experience I had here and see that there are a ton of 5 star reviews already. I’m not surprised the slightest bit. This place was AMAZING. I pulled up and was greeted immediately by everyone I met eyes with. Everyone was so nice and friendly. Lexus of Lexington has the best inventory of any of my local dealerships. I was able to test drive the car I wanted, and found that it was in fantastic shape as it had just been serviced. Got the car for a great ...
Everything about the property and the people exudes upscale treatment for the customer. Just plain old fashioned courtesy and respect.
Lexus of Lexington hit it out of the park! Would have given 6 STARS if it were an option!
Had a really great experience purchasing a vehicle at this dealership. Sales consultant James H. was very helpful and courteous. Highly recommend and will shop there again in the future!
We purchased our first Lexus this week and want to thank Kara for helping us. She was very knowledgeable, not pushy and went above and beyond helping us choose the one that suited us the best. I love our new GX 460! Shout out to Lorri for explaining all of the technology stuff to us! Go see Kara for your next new car!
Jeff Payne was great through the whole process. Made me feel at ease.
Experienced Lexus Team.Everyone was extremely helpful and courteous,and were able to answer all our questions.Highly recommend Lexus Of Lexington for your next vehicle purchase.Thanks again everyone.
This is the nicest Lexus facility I've visited. Service is always on point and doesn't take very long. They always keep a good selection of inventory and the staff is so nice.
The salesperson, Edna, was just amazing. She helped with all my questions and concerns. So courteous and made our experience delightful!! Loving the new car!! I have purchased three vehicles over the years from Lexus of Lexington and I highly recommend them!!
I could not have been more pleased by the courtesy, professionalism, care, and kindness shown by the entire staff especially Dwayne who exceeded all expectations, and Laurel and Tyler who made the process gracious.
The Lexus Store of Lexington works very hard to make you happy, it is all about you. A nice group of people to work with. They explained everything about the purchasing process, no surprises. I left there with a full tank of gas and a paired phone. What is not to like.
Great experience. This is our second new Lexus and we got them both from Lexus of Lexington.
This is the most beautiful car buying experience in town I'll recommend to anyone looking for world class experience in small town. Also I'll buy my car again from them.
The folks at Lexus of Lexington made our buying experience such an enjoyable event that it only enhanced our excitement over buying the Lexus of our dreams - an LC 500 convertible!!! From answering all our questions to the seamless paperwork and delivery processes, thanks to Brad, Matt and everyone who had a part in making our dream a reality!!!
Michael our salesman at Lexus Dealership was wonderful. Pleasant experience. 5 Stars 😀
We had an absolutely flawless buying experience. Excellent customer service. Our salesman Michael Champa was friendly, knowledgeable and professional. Very fair and competitive. A++++ experience
John Weaver was so great to work with and answered all my questions and got me in a beautiful NX 300. Everyone there was great. Than you
Everyone was very nice and helpful. Kara Cosby is an excellent member of the Lexus team,, she went above and beyond for my family.
From the beginning to end my experience at Lexus of Lexington was amazing. John was so nice and helpful with the purchase of my vehicle. I would recommend him to everyone I know.
Absolutely LOVE Lexus of Lexington. I’ve purchased cars at 4 other larger dealerships that I know of but none even remotely compared to Lexus store of Lexington. They’re a 5 star facility. The salesman wasn’t pushy AT ALL! Just helpful, knowledgeable and SO ACCOMMODATING! The areas they have for you to wait in are super cool like a lounge with complimentary refreshments (they also have a private (and super cool looking) little playroom for the people with smaller kids to occupy them). They really go the extra mile to make sure their customers are comfortable. ALSO, the bathroom in ...
I’m most impressed with the way Steve and Ty made it there #1 goal to please me. Other dealers just want to sell you a car but these guys wanted to please me and in the process sold a car. They’re great for Lexus.
Couldn’t be happier with my experience at Lexus of Lexington! Everyone was so nice and helpful! I spent over a month waiting for a vehicle from Carvana that I had very high hopes for but had the absolutely worst experience with them and ended up rejecting the vehicle upon arrival bc of the horrible condition it was in that was absolutely not disclosed like they claim. Being totally bummed, I immediately started my search again. Found one online at Lexus of Lex that looked promising, so I immediately rushed over there at 5:00pm. I liked the car but there ...
Very nice place, great atmosphere, bought a car from Javier. Great to work with.
Fabulous experience with a friendly, helpful staff. I cannot say enough good things about Lexus of Lexington.
Ty was great! Not pushy. Very patient while we looked at several vehicles.
Very efficient and even fixed a difficult noise problem. Nice waiting area and refreshments, too!
Joe, Javier, and Taylor were great to work with! Overall, a very low pressure, straightforward, and pleasant buying experience!
I am so HAPPY and THRILLED for my New Lexus. A huge shout out to Kara Crosby of @Lexusoflexington! You always put me in the right vehicle, with ease & grace and perfect service! Much appreciated! 🥰🎉
I had an excellent experience. I never felt pressured or coerced into making a decision. Henry answered my questions and helped me get the deal I needed. Once I bought the car, they walked me through the purchasing process. Before I left the dealership I had a brief tutorial on all the fine nuances of my Lexus so that I wouldn't feel overwhelmed. They get my 5 star rating!!
I had an amazing experience with Lexus of Lexington, from start to finish. Everyone was welcoming, friendly, and knowledgeable. Kara Crosby was an amazing sales consultant. I live an hour away so she made sure everything was ready when I arrived. I couldn’t have asked for a better car buying experience.
Henry and Lundin were awesome!
Kara and Blake were fantastic to work with!
Staff was extremely knowledgeable about the Vehicle I purchased. They knew all the updates of the 2021 and walked me thru all the features of the car. They throughly explained all the features of the car, including the navigation system and apple car play. The sales person and even the staff I passed in the building where very friendly.
Best experience ever! Buying my first Lexus RX was an absolute breeze! My salesman, Brad pollard went above and beyond to make sure I purchased my dream SUV! After two months, a few issues came up, and today Blake- the general manager & Brad made sure they did everything they could to make it right!!! Definitely pleased and will continue to go there for all my car needs! If you’re looking for the PERFECT sales person please do yourself a favor and go see Brad… you’ll never be disappointed!!!!!!😍😍😍
First Class Experience with First Class People. I highly recommend shopping with Lexus of Lexington if you are in the market. I was able to drive away feeling like I got a great deal for a luxury vehicle. John Payne took care of me along with Michael in finance. Could not have asked for a better day at a dealership.
I have never purchased a Lexus in the 20+ years that I have bought A lot of vehicles. Today we decided to give them a try. I was skeptical, but I must say this was honestly the best buying decision and dealership that I have ever dealt with. What makes a dealership great, is the amazing sales people that don’t nag, but yet go out of their way to make you happy. I want to say with 100% satisfaction that Sebastien M was absolutely Amazing. I would recommend him if you are looking to purchase from Lexus of Lex. Not one ...
Had a great experience at Lexus of Lexington. Thank you Jeff and Lorri for everything!
It was a pleasant experience. We were greeted by a representative upon arriving at the lot. That person allowed us the freedom to shop until we were ready for assistance. The final sales person was personable and friendly. The only thing that I would comment on that was less than ideal was that Lexus says they have a military discount, however, it only applies if you use their financing. If you have a discount there should be no stipulations and if you don't have one, that's fine too. Overall I had a great experience and would recommend them ...
No smoke blowing and shallow promises. Straight and frank about everything. Nice staff and awesome consultants. Took one star off because the bathroom toilet paper dispenser is horrible! Took 15 minutes to get enough materials to do my paperwork…
No service center had ever treated us better! We always feel at home at Lexus of Lexington, the staff are super attentive and actually care about their customers. You’ll notice that every employee takes pride in their work and wants their customers to have the best experience. From having a simple oil change to purchasing a new vehicle, they’ll have you covered!
James was AWESOME to work with!
Awesome people to work with!
Kara and Blake were amazing and made this experience easy and fun!
Parts cory was very polite and helpful
Lexus of Lexington made my new 350 purchase quick and easy. Jeff Payne did a great job having the car ready on my arrival. Lauren- was great helping me learn all the electronic features provided with my Lexus. The finance/credit gal- originally from Pikeville- was also very helpful and efficient. Overall, I am very pleased with my experience at Lexus of Lexington.
Love this store… sales and service are very professional and knowledgeable! Live in Louisville , and worth the distance to buy from them! Chris in the service department and Brad in sales are amazing! Would highly recommend this store!
This was my second experience, buying from Lexus of Lexington. They have the same great customer service, that I have come accustomed to, over the last 9+ years, which is why I continue to go back. Jeff Payne took care of me, from start to finish, made sure all of my questions were answered, and communicated very well. Every department I've ever come in contact with, at Lexus of Lexington, has always been to notch, and today's buying experience was no exception! Thank you!
Big shout out to Lexus of Lexington. Steve Day, Edna and all the staff. The service was the BEST as always. My wife loves her Lexus!
I bought a pre-owned GX 460 last week. The day after my purchase I noticed an issue with the vehicle. I reached out to the dealership. Upon learning of my dissatisfaction, Blake, the General Manager, quickly reached out to me in hopes of resolving my issue. I went back to the dealership and Blake, Joe, Steve and Ty went above and beyond to make sure they had a happy customer. Most dealerships will not match their level of customer service. Do yourself a favor and check them out for your next Lexus purchase!
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