I bought a pre-owned GX 460 last week. The day after my purchase I noticed an issue with the vehicle. I reached out to the dealership. Upon learning of my dissatisfaction, Blake, the General Manager, quickly reached out to me in hopes of resolving my issue. I went back to the dealership and Blake, Joe, Steve and Ty went above and beyond to make sure they had a happy customer. Most dealerships will not match their level of customer service. Do yourself a favor and check them out for your next Lexus purchase!
Service during and after the Sale is above and beyond my expectations and always has been. Will make many future purchases even though we live half way across the United States now.
Best experience I’ve ever had buying a car. Kara was fantastic guiding me through the process. Very friendly and professional. Will recommend to all my friends.
Stopped in to look at a used SUV that I had seen on Facebook Marketplace the previous evening. The salesman, Dwayne, seemed a bit confused, saying he remembered the car but didn't think that it was still in stock. I showed him the ad, and he took me to the used-car sales manager, who looked it up in his records and said that it had sold a couple weeks ago. The page was linked to another salesman, and the manager explained that ads on Facebook Marketplace may not get updated in timely fashion. He was very apologetic and said ...
Awesome experience, From the time you enter, you receive a greeting and warm welcome, Service was prompt. the loaner was ready. I was in and out within about 15-20 minutes. Just long enough to complete service paperwork, update information, walk me to the loaner. I was on time for work and never missed a beat. Customer service is why I am return.
Would recommend this dealer for service. They went above and beyond in accommodating my needs when I had diffulty getting there to pick up the car. Did the 100k mile service promptly and professionally at a reasonable cost.
Disappointed my loaner car wasn’t available but they expedited the car service so I didn’t have to wait too long. I understand sometimes customers don’t always return loaners promptly making those of us with reserved cars have to do without. I appreciated getting my service done quickly.
Took my ES in for its first check up and Brandon took excellent care of me! Will definitely recommend! Looking forward to continued service with them!
I recently purchased a new RX-350 from Dwayne Bernitt. The experience went smoothly. We drove from Indianapolis to Lexington, KY to make the purchase. We were in and out of the dealership and back on the road home within 2 hours. I highly recommend Dwayne Bernitt and have been telling everyone!
I recently purchased a used vehicle from Kelly the experience was outstanding. Her attention to detail was wonderful in every way. She had all of my paperwork ready when I arrived making the process very timely. The vehicle was spotless when I seen it in the delivery bay. I was very pleased with my purchase. Would highly recommend Kelly if looking to purchase a new or used vehicle
We have purchased 4 Lexus vehicles (we're previous Mercedes owners). Both are great brands but it the Lexus service department that won us over! No other dealership compares with how well you are treated when you take your vehicle in to be serviced. Once you purchase a Lexus you will be a Lexus owner for life. See salesman Dave Thomas when you stop in, he'll treat you like family. The service team are excellent, as we'll. The cafe and lounge area are an added bonus! Mr. & Mrs. Don Fugate
We have worked with Jim numerous times over the years and have always had wonderful experiences. He not only knows his products, but he makes the entire process pleasant. I look forward to working with Jim in the future and would highly recommend him to anyone looking to purchase a vehicle. Plus, you can't beat Lexus for quality and service!!
Had a terrific experience and would very highly recommend. Love my new Lexus and got a great deal. They respected my time and were very knowledgeable.
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